AWS

We transform data into value to drive intelligent decisions through artificial intelligence and advanced analytics.

We support our clients throughout the entire data lifecycle, from defining the strategy, migration, and information governance to its exploitation through advanced analytics.

We combine our experience in Data with AWS native services to help organizations transform data into real business value.

Our approach allows unifying and governing data, accelerating decision-making, and enabling new business models based on reliable, secure, scalable information aligned with business objectives.

Our proposal is structured around the following pillars:

• Unified and governed data platforms, which allow for efficient management of information assets and enable advanced analytics capabilities on AWS data services.
• Data strategy, quality, integration, and governance to ensure a solid foundation that drives decision-making and value generation.
• Advanced analytics and data exploitation to transform information into actionable knowledge and facilitate more agile and well-informed decisions.
• Responsible data governance, integrating principles of security, traceability, quality, and regulatory compliance, especially in regulated environments.

We operate AWS environments securely, efficiently, and intelligently.

We guarantee stable, secure, and performance-optimized cloud environments, comprehensively managing our clients' platforms on AWS. We offer 24x7 managed services, covering the operation, monitoring, automation, and continuous support of cloud infrastructures and applications, ensuring their availability, efficiency, and ongoing evolution.

Our proposal allows for the operation of complex and mission-critical cloud environments on AWS through a unified, efficient, and resilient operating model, supported by advanced automation and the best practices of the AWS Cloud Adoption Framework (CAF) and the AWS Well-Architected Framework (WAF).

We integrate transversally:

• Advanced operation and monitoring, ensuring the stability and performance of platforms through end-to-end observability, proactive incident management, and continuous improvement of cloud environments.
• Automation and industrialization of operations through Infrastructure as Code (IaC), GitOps, and Platform Engineering practices, enabling the deployment, operation, and evolution of environments in an agile, consistent, and secure manner.
• Continuous cost optimization through FinOps, combining native AWS tools with cloud financial governance models to maximize consumption value, improve forecasting, and prevent cost deviations.
• Cloud security and governance, integrating security controls, compliance, and identity management from the design stage, and aligning operations with AWS security standards and services.

We drive an enhanced customer experience, tailored to each channel and optimized in response times.

We design personalized, omnichannel, and efficient customer experiences by designing and implementing 100% cloud-based Contact Center solutions using Amazon Connect. We help organizations transform their customer service models, reducing response times and improving service quality across all interaction channels.

Our proposal combines the native capabilities of Amazon Connect with artificial intelligence, automation, and advanced analytics, enabling unified management of voice, chat, messaging, and digital channels, with intelligent routing, self-service, and real-time monitoring.

We integrate in a transversal manner:

• True omnichannel and consistent experience, centralizing all service channels on a single cloud platform, with dynamic workflows and intelligent queues that optimize both the customer and agent experience.
• Generative AI, virtual assistants, and automation, incorporating cognitive capabilities through Amazon Bedrock, Amazon Lex, Amazon Transcribe, and Amazon Comprehend, to enable voicebots, chatbots, advanced self-service, and real-time conversation analytics.
• Integration with business platforms, such as Salesforce Voice, CRM, and corporate systems, providing a unified view of the customer and improving operational efficiency of service teams.
• Advanced experiences and new channels, incorporating realistic avatars, sentiment analytics, and personalization capabilities, which enhance the user experience and strengthen the customer relationship in every interaction.
• With our experience and capabilities, we offer a comprehensive approach that enhances customer satisfaction, increases agent productivity, and optimizes service operational costs.

We protect data and ensure regulatory compliance on AWS.

We create secure, resilient cloud environments aligned with European regulations, ensuring data protection and business continuity in highly regulated contexts. We support our clients in the design, implementation, and operation of security and compliance models on AWS, integrating governance, control, and automation from the outset.

Our proposal is based on advanced security models, aligned with regulations and regulatory frameworks such as ENS (high level), DORA, and NIS2, combining AWS capabilities with our experience in critical sectors and public administrations.

We integrate transversally:

• Data protection and security by design, incorporating encryption, key management, environment segmentation, and advanced access controls, aligned with best practices and AWS native security services.
• Identity and access management (IAM), applying least privilege models, traceability, and access control for users, applications, and services in hybrid and multicloud environments.
• Advanced threat detection and response, through continuous monitoring capabilities, security event analysis, and automated response, supported by AWS security services and 24x7 operational models.
• Regulatory compliance and security governance, with continuous management of the security posture (CSPM), automation of controls and evidence, and alignment with regulatory standards and audits in cloud environments.
• Digital sovereignty and technological autonomy, incorporating AWS sovereign cloud models, which ensure the residency, control, and operation of data within European territory, with physical and logical separation, European operational staff, and compliance with regulations such as GDPR, DORA, and EUCS, as well as hybrid and on-premises scenarios through AWS Outposts for highly regulated workloads.
• Thanks to this approach, we help organizations reduce risks, strengthen trust, and accelerate cloud adoption, ensuring that security, compliance, and data sovereignty evolve at the same pace as the business.

We have extensive experience in SAP environment migration projects on AWS.

We migrate and operate SAP environments on AWS, optimizing performance, scalability, and business continuity. We have experience in RISE projects and in integrating SAP with native AWS services..

We expand the value of AWS through third-party solutions and ISVs

We integrate proprietary and third-party solutions on AWS, facilitating their acquisition, deployment, and operation through the AWS Marketplace. We help organizations incorporate leading technologies in an agile, secure manner, aligned with their cloud strategy, reducing contractual complexity and accelerating time to production.

We actively participate as an AWS Reseller and Channel Partner, operating models such as Channel Partner Private Offers (CPPO), which allow the adaptation of commercial conditions to the client's needs and simplify purchasing and billing processes, while maintaining an integrated consumption experience in AWS Marketplace.

WOM COLOMBIA, in its constant pursuit of operational improvement and technological innovation, has decided to drive its digital transformation to leverage cutting-edge solutions.

Thanks to our collaboration, WOM has incorporated a hybrid cloud application platform powered by Kubernetes, which provides flexibility and automation to its processes, allowing it to adapt quickly to changing market dynamics and, to further drive its digital strategy, it has opted for the scalable and robust infrastructure of Amazon Web Services (AWS).

Through the implementation of AWS RDS (Relational Database Service) and Amazon S3, WOM aims to optimize the management of its databases and the handling of large volumes of data, ensuring reliable, scalable performance, as well as the availability, durability, and security of key information for the company. The combined use of services such as Amazon ECR (Elastic Container Registry) and EC2 (Elastic Compute Cloud) allows it to deploy and manage its applications efficiently, ensuring smooth operation and adapting scalability according to its requirements.

The security and reliability of connections are crucial for WOM, which is why the implementation of AWS Direct Connect and Site-to-Site VPN has strengthened its links with the cloud, ensuring fast and secure access to essential resources.

These innovative technological solutions have enabled WOM to advance on its path towards digital excellence, generating a positive impact on its operations and strengthening its capacity to face future challenges with confidence and agility.

We offer a comprehensive e-commerce infrastructure management service to NH Hotel Group (Minor Hotels), one of the leading hotel chains worldwide. Through a web platform hosted on Amazon Web Services (AWS), we provide specialized technical support that ensures the stability, security, and efficiency of Hotel Group's (Part of Minor Hotels) technological infrastructure.

The platform uses the scalability and flexibility of AWS, efficiently optimizing resources and adapting to changing demand, allowing Hotel Group (Part of Minor Hotels) to adjust platform costs and maximize user satisfaction while consistently achieving optimal performance.

Our hotel management platform (TMS) allows for complete and integrated management of hotel bookings, which, together with the AWS platform, provides a solid foundation for the continuous growth and innovation of NH Hotel Group (Minor Hotels).

In a highly regulated and competitive energy market, agility and precision in decision-making are crucial. Responding to this need, we have collaborated with Iberdrola in the identification, approval, and implementation of a Data platform based on AWS services.

This project provides the capability to have coherent, cohesive, and scalable environments to develop and deploy applications across various businesses and geographies. The platform achieves high performance and integrates all services according to Iberdrola's needs and procedures, with special attention to information privacy and security policies and restrictions.

Having an advanced data analytics environment will allow Iberdrola to quickly adapt to market changes, identify new opportunities, and develop innovative solutions, thus enriching the energy landscape with cutting-edge technology.

This collaboration demonstrates Iberdrola's Cloud maturity in designing the platform that will facilitate the adoption of Data domain use cases, bringing excellence and the capacity for innovation in a constantly evolving sector.

As part of Enagás' digital transformation strategy, with us participating as the main technology partner, they have invested in an intelligent data platform implemented on AWS, which manages, through an AI model and advanced analytics, to optimize O&M processes throughout the entire lifecycle of gas assets. Analyzing the more than 500,000 events per day from sensors across the network and monitoring asset health indicators and early detection of potential anomalies helps extend their lifespan, maximize reliability, and reduce self-consumption.

The implemented solution provides a Data Lake ecosystem in the Amazon Web Services cloud, using as main services: Amazon Simple Storage Service (Amazon S3) for storage, AWS Glue and Amazon SageMaker for information processing and the generation of advanced analytics models, and Amazon Redshift for data exploitation.

Adolfo Domínguez, within its objective of excellence, continuous innovation, and optimization, has implemented, with our collaboration, a solution based on Salesforce Service Cloud Voice for customer management on a single platform combining CRM and voice channels. In this way, not only has its administration and development been simplified, but the service process has been made more efficient, providing a 360º view of the customer and operational management for the business.

The implemented solution provides intelligent routing of voice interactions and includes 3 Amazon Connect services (Customer Service, Store Support, and International Customer Service) with multi-language and multi-country capabilities.

We implemented the In-Mova Traffic platform on the Amazon Web Services (AWS) cloud to provide a centralized, more efficient, homogeneous, and secure service in the eight traffic management centers, which will allow for reduced hardware infrastructure costs and facilitate maintenance tasks. The company makes available to the project its extensive experience as a technological provider of SCADA-type systems and solutions for traffic and mobility management, supported, among others, by its presence in the traffic management centers of the DGT over the past decades.

The project additionally includes a video streaming platform for viewing the closed-circuit television (CCTV) surveillance cameras, which allows third-party access, as well as the recording and storage of video streams, enabling the consultation and downloading of the images.

Additionally, cloud Data Processing Center functionality will be provided for the services currently in production of the General Subdirectorate of Mobility and Technology Management.

We are deploying Brisbane Metro's new green and clean BRT vehicles in Australia, with the most advanced technology for public transport management. It has been successfully tested in a pilot implemented by Indra in an Amazon Web Services (AWS) cloud testing environment, where different microservices have been deployed, allowing the validation with real data of the system's core functionalities for the operator, the operation of all on-board equipment in the vehicles, as well as the integration with selected external systems.

The implemented technological platform has been based on Indra's In-Mova Transit solution, which offers a comprehensive view of the entire transportation ecosystem in terms of service level (punctuality, regulation, quality, or compliance) and the condition of the infrastructure.

WOW's model is innovative, accelerated by the support of technological players such as Amazon Web Services (AWS).

AWS provides the cloud technology services that support business operations and the management of its retail offering. To drive innovation, AWS makes more than 200 cloud services available to WOW, which provide the foundations of the 'phygital' experience.

WOW applies AWS data analytics services to collect, analyze, and process all the information they obtain from customer and brand touchpoints in such a way that, by applying artificial intelligence and AWS machine learning technology, they are able to personalize the shopping experience and predict demand to be more efficient in the storage, provisioning, and sustainable management of their inventory.

We help Cobas Asset Management increase the flexibility and efficiency of their operations by migrating their systems and applications to the AWS cloud. A forward-looking move in the new wave of digital transformation that provides Cobas AM with an excellent development environment in which to grow and enhance their competitiveness within the current market.

For this purpose, we have migrated the fund manager's legacy architecture to a state-of-the-art architecture, supported by AWS technology, but also by third parties, where the development and operation of applications is allowed without having to manage servers. This type of technology includes automatic scaling to improve the performance and availability of the application and a pay-as-you-go billing model that increases process agility and optimizes costs. By not needing to deploy instances or manage infrastructure, such as monitoring or security patches, greater operational efficiency is achieved, as well as faster implementation and error reduction.

Wizink has carried out a strategic transformation of its technological infrastructure by migrating its mainframe environment to the AWS cloud. This environment, critical for the entity, includes applications developed in Cobol CICS with a DB2 database and Control-M scheduler, supporting key processes such as customer payments, accounting, treasury, and collections.

The new architecture, deployed over the AWS region in Spain, is based on a fully managed AWS solution of the Rocket Software product, replacing the IBM mainframe, ensuring high availability, operational continuity, and scalability. In addition, a new DevOps development environment based on Eclipse has been enabled, allowing the gradual modernization towards more up-to-date technologies to begin.

To carry out this project, Wizink has relied on Indra as a strategic partner, who has accompanied them throughout the entire process: from the initial analysis and architecture design, to migration, testing, and deployment. This collaboration has allowed Wizink to maintain the intellectual property of its developments, reduce operating costs by up to 60%, and lay the foundations for sustainable technological evolution aligned with its business objectives.

This client, in its commitment to operational improvement and advancing the use of artificial intelligence, has promoted the automation of the processing of its financial documentation. The objective is to standardize the information of balance sheets and profit and loss accounts, integrate it with other corporate systems, and streamline internal processes to increase efficiency and traceability.

Thanks to our collaboration, it has implemented an Intelligent Document Processing (IDP) solution on Amazon Web Services (AWS). The platform combines natural language processing (NLP) and Document AI techniques to identify and classify document types, extract and normalize key data —both from structured and unstructured documents— and generate outputs ready for consumption by business systems.

The choice of AWS provides a scalable and secure infrastructure that facilitates the operation and evolution of the solution, allowing new models to be incorporated quickly and maintaining the quality and availability of information. The project has a roadmap to expand its reach to new types, including tax models from the Tax Agency.

Indra once again leads the comprehensive management of Red.es's technological infrastructure, a key service for the operation of its systems in a hybrid cloud model that combines private cloud with the capabilities of our strategic partners, Oracle and Amazon Web Services (AWS). Our certification as an Oracle Cloud Managed Service Provider has been a fundamental factor for this award, as it certifies our highest expertise in managing critical services on Oracle technology. The objective is to ensure maximum efficiency, security, and scalability of the systems that support the digital services the entity offers to citizens and administrations.

In this way, Indra Group continues to reaffirm its commitment to the modernization and digital transformation of Public Administration.

The first phase of “Red.es has trusted again” and the last paragraph where it stated “Indra Group consolidates its role as a reference technology partner of Red.es” imply that there is an implicit opinion of Red.es that should not be given..